FAQ

When will my order arrive?

Orders will be processed as soon as possible.

For non-bespoke items we strive to dispatch within 48hours and no more than 72 if we can. The sooner the better!

For Bespoke Pixel Portrait prints, please allow 28 days from us receiving your photo though this time may vary as it depends on Stoo having to create each piece individually. For the most part sooner!

We will of course let you know should there be a delay, and will notify once you have placed your order when you can expect to receive it.

Will you be adding more artwork and products soon?

We have a long list of artwork and products in the pipeline and will be updating the range as soon as these become available. If you have any suggestions on the sort of Products you would like to see, please get in touch! Oh and keep an eye on our Social Media for updates!

Contacting The Design Droid (UK)

We’re always open to answering questions, the quickest for non-order related matters would be via The Design Droid (UK) social media channels.

Should you have a question regarding a placed order please use the email address on your receipt, this  will work just fine – don’t forget to include your order reference number. 

If you have any shipping or delivery concerns before or after you order then please feel free to contact us and we will get back to you as soon as possible.

Postage and Packaging

Items are sent in suitably protective packaging. Having experienced those “nightmare packages” from non-caring sellers in the past we know all to  well what it’s like to receive damaged goods in the post.

Prints are rolled and packaged in heavy duty cardboard tubes.

Framed prints are padded and packaged in sturdy cardboard boxes.

If your item turns up and looks like it’s been mauled by hell hounds please let us know ASAP via the email on your receipt.

Quality of Our Art Prints

All of the art available is professionally printed on quality materials using the highest quality inks. Further information about the specifics of each print can be found on the corresponding product page.

Size of Prints and Frames

We’re currently only selling prints in a select number of sizes. As we grow, we will be looking to expand the range available. Details will be posted on our website and on our Social Media platforms.
The sizes shown for canvas prints are approximate unless specified as the manufacturing process by its nature is done by hand. Sizes are in both Imperial and Metric as guides.
Posters and card prints are sized as specified.
Any other items are sized as specified.

Personal Data

Please see our Privacy Policy.

Cancellations and Returns

See our Terms

Thank You

This isn’t said very often but thank you for visiting our shop. It’s been a long standing ambition of Stoo to have his own little space in the digital domain, a space he can sell his art and to serve as a base when creating new pieces. It’s a humbling thought knowing these pieces will be available for people to own.
– Stoo July 2020 –

SENDING YOUR IMAGE

Once a purchase has been made we will send you a message with options for sending us your image
This message will come through to your eBay messages – Please read to complete your order
Please wait 24H for this message to be delivered before contacting us
 
Option 1. Visit our website and upload your image/s
 
Option 2. Email us your image
 
Please take a note of your Order Number you will need this for sending us your image
If you don’t know your order number this will also be included in the – Complete your order message
 
eBay reduce the image size please don’t send them using the message service
 
Please check your image size before uploading we recommend at least 500KB for Jpeg images and 1MB for PNG images
Please send the largest version for best print quality

There will be a delay in processing your order if image quality is low