The Design Droid (UK) is a small independently owned and operated art print and gift business selling a variety of products based on the art and designs created by Stoo Cambridge (stoocambridge.com).
As a small business it is run mostly by Stoo with occasional help provided by friends and family. We’re no Amazon!
The Design Droid (UK) is based in Essex, England.
Ordering and Dispatch Times
For stock products we will aim to process your order within 24 hours and have the item(s) dispatched to you “the Buyer” well within 5 working days of receipt of payment, or a lot sooner if we can. Please note if we receive an influx of orders within a short time frame these times may vary but we will inform you once your order has been processed, should this be the case.
Items carrying a promotion may require those promotional items to be dispatched and delivered separately. (Promo Thank You Cards, Card dedications and such like)
Bespoke Personalised items by their very nature take longer to process than off the shelf items as these are solely dependant on Stoo’s workload including any bespoke orders currently in the queue. For personalised Pixel Portrait style pieces please allow 7 days minimum from the date of your order confirmation. We will aim to get bespoke orders out to you within 14 days or sooner depending on Stoo’s schedule. Please see The Order Process on this page for further details.
Any items classed as Pre-Ordered will be dispatched as soon as they are ready, a notification email will be sent out to the Buyer using the email address provided when the order was placed.
As a guide we strive to process and dispatch orders as quickly as possible, we don’t like waiting for parcels and neither should you. While very effort is made to adhere to dispatching items promptly we will not accept liability whatsoever if any delay occurs in delivery once dispatched.
Should there be an issue with the processing of your order that isn’t covered by our e-commerce ordering process, we will contact you, the Buyer within 14 days using the email address provided when the order was placed.
All correspondence in relation to your order will be sent to the email address used by you, “The Buyer” when the order was placed.
The Order Process
Once an order has been received by us this constitutes an “agreement” between us “The Seller” and you “the Buyer”.
An email will be sent to you The Buyer acknowledging receipt of an order “the Offer” from you, signifying we are processing the order with consideration of the Offer. This email does not conclude the sale or imply fulfilment of the agreement, it merely acts to inform us that you wish to enter into a sale agreement with us and that we have to accept “the Offer” for the agreement to be validated. We reserve the right to decline an Offer without explanation or reason given.
Once we have processed the order, an “Acknowledgment of Dispatch” email will be sent out to you the Buyer notifying you that the order has been dispatched and thus constitutes an acceptance of the Offer by us the Seller and thus concludes the agreement. No agreement shall be deemed to be in place unless an “Acknowledgment of Dispatch” has been sent out by us the Seller to you the Buyer.
Should for any reason we decline “the Offer”, any monies paid to us detailed in “the Offer” will be returned to you the Buyer within 14 days.
For the purpose of providing clarity this agreement is in relation to products we have received an Offer on. As such we are under no obligation to supply or provide any other products or items that have not been confirmed within an Acknowledgment of Dispatch and as such concludes the Agreement.
Delivery , Postage Rates & Destinations
We are a small business and as such we currently only dispatch to selected countries. For a list of these countries please see the checkout page. We do not normally accept orders from outside these listed locations.
For UK orders, postage is charged at £2.99 per order unless otherwise stated. Smaller items will be charged inline with the respective Royal Mail rate based on size and weight, details provided on the checkout page. Orders received in other currencies will be converted into your, the Buyers base currency during payment processing by whichever payment partner you choose to use.
Orders received after 5:30pm will be processed the next working day and dispatched according to the details provided in our Website Terms. We estimate an expected delivery time to all UK destination within 3 to 5 days from dispatch.
Should an order after dispatch fail to be delivered, please notify us within 14 days of the item dispatch date so we can investigate further. Once we have established the status of your delivery we will inform you using the email address used to place the order. Should our investigation deem the order has gone missing and we cannot locate the order then a replacement will be dispatched.
Orders to the EU will be sent via a selected postal service, an additional cost will be added on top of our usual flat rate for this. We estimate delivery times of approximately 3 to 6 days to EU countries. Rates vary, details available on the checkout page.
Non-EU orders will be dispatched via Airmail with appropriate tracking numbers provided should you select tracked shipping during the checkout process.
If you are ordering Products for delivery to a non-UK destination there may be an import duty charged to you before the product reaches the destination address. We are not liable for this import duty tax and as such you the Buyer accept that a charge, if incurred is solely your responsibly. We do not have any information on these charges, should a charge occur so it is advised you check with the respective customs border office of your country who will be able to help with any relevant details prior to placing your order with us. You also acknowledge that when placing your order with us, you are respecting the laws of the destination country as we cannot be held responsible or become liable should a breach of these laws take place due to the purchase and import of our product.
We accept two forms of payment, our favoured is credit and debit card using our payment processing partner Stripe. Stripe is an internationally recognised and respected payment processing gateway which uses an encrypted secure interface between our site and the Stripe payment processing servers.
We also accept PayPal, via the normal PayPal system. If you don’t have a PayPal account but still wish to use PayPal the option to pay using the PayPal Guest checkout should be available during the checkout process.
Returns and Refunds
Due to the bespoke nature of many of our products once the order has been processed we cannot offer a refund.
For non-bespoke items If you purchased something from us, the Consumer Contracts Regulations allow you to cancel your order within 14 days if you no longer wish the item. You then have a further 14 days to return it to us.
If an item has been delivered in a damaged state, please notify us immediately within 7 days, along with photo evidence so that we can lodge a claim form and arrange for a replacement should you wish one to be sent out.
Sometimes things don’t work out as planned; if you believe you have received an order in error, please contact us within 5 days informing us if you would like keep the item or return it to us. Should such a circumstance arise our standard policy is to arrange for the unexpected item to be returned to us, upon receipt of this item, we will then send out the correct item to you without delay. A return address will be provided and postage costs up to our standard postage rate will be reimbursed to you if the error was our mistake.
We cannot be held responsible if anything is lost, stolen or damaged in transit.
We do not refund return shipping costs: it is your responsibility to return items to us; we recommend using a traceable service offering proof of delivery such as Royal Mail Signed For 1st Class or a courier service with tracking and proof of delivery. We cannot be held responsible if anything is lost, stolen or damaged in transit.
Refunds will be made to the card that was used for the original purchase. Refunds are processed as soon as possible. Your bank/credit card provider can take up to five working days to credit your account after we have notified them of a refund.
You may return your purchase to us subject to the following:
Items must be returned unused, with all original packing material within 14 working days of purchase. Items must be unused and in a saleable condition and must include the delivery note or a copy of your email invoice with the item. Please send any returned goods in appropriate packaging. This does not apply to Personalised and Bespoke Items unless covered by the applicable terms contained herein,
Please retain proof of postage until we have confirmed your refund has been processed.
Because of the nature of personalised and bespoke designs, we cannot accept returns for them.
We reserve the right to refuse returns if they do not meet the conditions contained herein within these terms.
None of the above affects your statutory rights.
Though every effort is made to publish the correct price on each Product we don’t live in a perfect world and mistakes do happen from time to time. In the event that a Product has been incorrectly priced and it is clear that the price displayed is incorrect whether it be priced higher or lower than our intended correct price, we are under no obligation to sell the Product to you at the incorrect price.
Any errors in pricing, though rare will and should be picked up during the processing of the order and as such we will notify you if such an error has occurred. If such an error occurs we will grant you the right to withdraw your offer or accept the offer with the correct price listed. Should the price be lower, we will cancel the order and contact you with a view to re-ording the item. Should the item have a price higher than the correct price, we will refund the difference between the correct price and incorrect price, before continuing with the order. A notification email will be sent informing you of this.
During the processing of an order the price will be checked and the amount charged to you will be inclusive of any respective sales taxes (if applicable) and postage costs.
We reserve the right to change our pricing at anytime, however any change in price will not apply to orders that have been fulfilled and have had or are in the process of having an Acknowledgement of Dispatch.
Copyright and Ownership
All artwork contained herein unless otherwise stated is the copyright of Stoo Cambridge or accredited Artist, the “Copyright Holder” and as such the work cannot be reproduced, copied or modified in any way. Such use is strictly prohibited and will be treated as a blatant infringement of international copyright laws asserted by the Copyright Holder.
The Product whether it be a physical or digital product only becomes property of the The Buyer once full payment as been received to the value of the purchased Product after the Acknowledgement of Delivery.
Ownership of the Product does not warrant ownership of the copyrighted material of any images used to manufacture the product. For the purpose of clarity each product is sold with permission granted by the Copyright Holder to use their designs, images and artwork for the purpose of selling the Product. The Copyright Holder during this transaction does not relinquish copyright on the images used.
The Copyright holder for the purpose of clarity grants the Seller an Attribution-Non-commercial-No Derivatives 4.0 International License (CC BY-NC-ND 4.0).
Which for reasons of clarity means the Buyer may photograph and share images of the Product to social media, websites and blogs for non-commercial use providing the Copyright Holder is clearly visibly credited. The Buyer is prohibited from copying the image contained therein for any commercial exploitation. For the full definition of this license please view here.
We sell our products in good faith and take great care to make sure all products are sold to a satisfactory standard of quality, inline with similar quality products at the same tier level and as such are sold as fit for purpose.
Once delivery of the product has been accepted, unless the product has been damaged in transit or has been erroneously sent we cannot accept any liability for any actions taken using the aforementioned product. Thus relinquishing any claims the Buyer may feel they may have.
We do not recognise or accept any liability as a result of use or misuse of any product purchased or received from our website which may cause harm, injury, damage or loss.
You the Buyer acknowledge that you agree to indemnify us and our associates from all claims, liabilities , expenses, costs, damages arising from any breaching of our terms including any and all legal expenses as a result of any blatant misuse of the item.
Whilst every effort is made to ensure the terms are without error or mistakes, should an error or mistake be found herein, the highlighted error will not result in the remaining terms being accepted as null and void. For the purpose of clarity the terms will still stand, with any highlighted errors being corrected or highlighted and ignored without affecting the remainder of these terms.
Correspondence and communication
Unless otherwise required by the law, all communication sent will be in writing, for the purpose of clarity correspondence in writing will be on the understanding that this will be an electronic form of communication in the form of an e-mail or under some circumstances such as pre-ordering items, the communication will be made on our website either directly posted and/or via our social media channels.
Please note this does not or will not affect your statutory rights.
By placing an order with us, and by us accepting your order this is deemed to be a legally binding agreement between you the Buyer and us the Seller.
Under this agreement you are not entitled to assign, transfer or sell your rights and obligations contained herein under this agreement without our prior written consent.
Should we deem it necessary, we reserve the right to assign, transfer or dispose of this agreement in full or in part without any prior written consent during the time this agreement is in force.
Should a Force Majeure scenario take place we The Seller will not be held liable for any failure arsing from the Force Majeure scenario that causes delay or interrupts our obligations defined in this agreement through events caused by outside influences that our beyond our direct control.
Such scenarios may include but are not limited to, acts of God, fires, personal injury, failure of suppliers or subcontractors to supply the seller under the agreement, industrial strikes and other labour disputes that interfere with the seller’s performance of an agreement. Interruption of usage of essential Technology used by the Seller to fulfil obligations under this agreement. Such Technology can be defined as but is not limited to, Internet Service Provider loss of service, power interruptions, computer server failures, website server failure, operating system failure, software failure, data storage failure, hardware faults relating to the operation of computer equipment and services relating to the Sellers business.
In in the event of a Force Majeure scenario the Seller will endeavour to make contact with the Buyer as a courtesy so the Buyer can be made aware there is a Force Majeure scenario in place.
Should a Force Majeure scenario stay in place longer than anticipated by the Seller then the Seller will acknowledge this to the Buyer and will endeavour to bring the scenario to a close in relation to the obligations contained herein despite the Force Majeure scenario.
Jurisdiction of Agreement
This agreement is governed by English law and thus any disputes relating to the contents of this Agreement or in relation to the Products sold through our website shall be governed by and construed in accordance with the laws of England